Once the item is packaged, shipped and in the shipping carrier's hands, we are no longer responsible for lost packages, missed deliveries, or undeliverable addresses. Please contact the shipping provider with any shipping concerns.
If your tracking information shows your package was ‘delivered’, however you cannot locate it, please verify your shipping address is correct. Check to see if someone else accepted the delivery for you. Please wait 2-3 business days, as packages are sometimes marked delivered days before their actual arrival. If the package still has not arrived, please contact the shipping provider with your tracking information.
If your package was ‘Returned to Sender’ for any reason, you will be responsible for the shipping fee to re-ship the item.
